Augment your Operations
Optimization and Excellence in Customer Service through the Use of Virtual Assistants
As part of their digital transformation, our client deployed a Virtual Assistant for every agent—available 24/7 across all environments (onsite, remote, hybrid). This initiative streamlined internal support, reduced response times, and enhanced service quality.
Key Results
780,000 monthly queries handled by the Virtual Assistant.
97% resolution success rate, improving speed and accuracy of responses.
Continuous improvement via real-time insights into agent queries and training gaps.
Conclusion
By centralizing support and automating query handling, we helped our client accelerate agent onboarding, empower team leaders with actionable data, and achieve a major leap in operational excellence.
Pourquoi choisir Evoluciona?
A Evoluciona, nous exploitons la puissance de l’intelligence artificielle pour métamorphoser le service client.
Notre objectif : décupler la productivité, rationaliser les coûts et piloter la transformation digitale de vos processus métier. Nous concevons des écosystèmes digitaux disruptifs pour propulser votre croissance.
