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Discover how at Evoluciona we use advanced data analysis to better understand your customers and improve their service experience.

Secteurs d’activité

Piloter l’excellence de la relation client au cœur de chaque industrie

Chez Evoluciona, nous fusionnons innovation technologique, expertise sectorielle et orientation résultat pour délivrer des solutions d'expérience client digitales de pointe.

Nous co-construisons avec nos marques partenaires des stratégies agiles pour relever les défis d'aujourd'hui et asseoir leur leadership sur les marchés de demain.

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Services publics

Services financiers et Fintech

Tourisme et loisirs

Distribution, Logistique & E-commerce

Assurance

Pharmaceutique et soins de santé

Gouvernement et Institutions

Télécommunications

Autres secteurs

Our use cases

Pharmaceuticals & Healthcare

Categoría 4

Contact Center Optimization with Speech Analytics

To support our client's need for scalable service quality, we implemented Speech Analytics across voice, chat, and social media.

Sales & Quality Optimization with Speech Analytics

To streamline quality monitoring and optimize sales strategies, we implemented Speech Analytics combined with CRM and RPA technologies.

Excellence in Customer Service with Virtual Assistants

Through the “Close the Loop” project, we applied Speech Analytics and Generative AI to proactively analyze customer interactions in real time.

Enhancing Written Customer Service with Generative AI

To manage over 900,000 written interactions annually, we deployed a generative AI solution across five languages and seven services.

Optimization and Excellence in Customer Service through the Use of Virtual Assistants

As part of their digital transformation, our client deployed a Virtual Assistant for every agent—available 24/7 across all environments (onsite, remote, hybrid).

Boosting Efficiency with Process Robotization

To streamline back-office operations and accelerate phone line activation, we combined robotic process automation (RPA) with AI-powered tools and human oversight.

Automating Commercial Back Office for Agility and Growth

We automated the entire contracting and sales recording process—from audit to CRM registration—using predictive algorithms, AI, and RPA.

Accelerating Lead-to-Vendor Conversion with BPM & Automation

We implemented a Business Process Management (BPM) model to manage and convert leads through a fully digitalized E2E process—from recruitment to onboarding and vendor incubation.

Leveraging AI for Optimized Debt Collection

We implemented an AI-driven solution to optimize the entire debt collection lifecycle—from customer identification to automated workflows and agent enablement.

Applying AI to Retain At-Risk Policyholders

For an insurer seeking to reduce customer attrition, we deployed predictive AI to assess risk of cancellation in real-time via CRM integration.

Process redesign of the customer relationship model

Redesigning the Service Model to Drive Efficiency & Personalization.

Process redesign and digital transformation plan

Elevating Customer Experience with a Scalable Digital Service Model.

Transformation digitale globale et automatisation des flux Front et Back Office

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